Ph: 02 9332 9700 or 1800 451 600

Monday, Wednesday and Thursday: 9 am – 4 pm, except for public holidays

Tuesday: 2 pm – 4 pm, except for public holidays

Friday: 9 am – 3.30 pm, except for public holidays

The New South Wales HIV Information Line is a service for the whole of NSW. The service has operated from The Albion Centre since 1985, providing telephone-based information, support and referral on HIV/AIDS and related issues.

The staff at the HIV Information Line can answer questions about HIV and related issues, including information about testing, prevention, risk reduction, safe sex, safe needle use and general information about treatment. Appropriate referrals to professional support and health services are also available.

The HIV Information Line staff also answer calls to the NSW Needle Clean Up Hotline and the NSW PEP Hotline



The on-call officer contact service has been suspended as of Monday 17 January 2022.

Please refer to the self-assessment tool at the bottom of this webpage – third document – if you have incurred a blood or body fluid exposure. If you have had a high risk exposure – category F – please seek medical attention for prophylaxis assessment with your Staff Health Personnel, GP or at an Emergency Department. Please do so as soon as possible and within 72 hours of the exposure.


Ph: 1800 804 823

24 hours a day, 7 days a week

The 24-hour Blood and Body Fluid Exposure (BBFE) Phoneline is confidential information, support and referral service for NSW based healthcare workers, paramedical workers and emergency services workers who sustain a needlestick injury and/or experience occupational exposure to blood or body fluids during the course of their work duties. The service was formerly called the NSW Needlestick Injury Hotline.

The BBFE Phoneline is not a reporting or surveillance service.

The BBFE Phoneline does not take calls from the general public. Members of the public who sustain a needlestick injury or blood or body fluid exposure are advised to seek treatment from their general practitioner, a medical centre or the Emergency Department of their local hospital.

The BBFE Phoneline is operated by The Albion Centre based in Surry Hills, Sydney.

Calls to the BBFE Phoneline are answered via an answering service. You will be called back by one of a team of clinical consultants who can provide expert advice for the person at risk and/or their supervisor or treating medical officer. On-call hours are: Monday to Friday 8.00am to 8.00pm and Saturday 9.00am to 5.00pm.

We aim to return each call within 20 minutes. The nurse or doctor returning your call will assess the situation and provide appropriate information.

The team is able to provide:

  • Risk assessment
  • Management strategies
  • Prophylaxis information
  • Support
  • Referral

All after-hours calls will be referred to the online self-assessment tool, the Blood and Body Fluid Exposure Self-Assessment flow chart, see link below – point 3.

Afterhours calls are: Monday to Friday 8.00 pm to 8.00 am, Saturday 12.00 am to 9.00 am and Saturday from 5.00 pm to all day Sunday.

The BBFE Phoneline does not replace local workplace management protocols of occupational exposures. Its aim is to supplement and provide support information as an adjunct to existing local systems dealing with occupational exposures.

Education resources

Course topics covering the management of exposures and infection prevention and control are regularly run by Albion Education and Development. Course calendar information is available on the Albion website, via email  or phone 02 9332 9720 +61

LINKS: References and Resources (PDF)