Blood and Body Fluid Exposure Phoneline

Ph: 1800 804 823

24 hours a day, 7 days a week

The 24-hour Blood and Body Fluid Exposure Phoneline is an information, support and referral service for NSW based health care workers, paramedical workers and emergency services workers who sustain a needlestick injury and/or experience occupational exposure to blood and body fluids. It provides a coordinated approach to the provision of information, support and referral for those who sustain needlestick injuries and other blood/body fluid exposures during the course of their work. The service was formerly called the NSW Needlstick Hotline, but was rebranded in 2015.

The Exposure Phoneline is not a reporting or surveillance service.

The Exposure Phoneline does not take calls from the general public. Members of the public who sustain a needlestick injury or blood & body fluid exposure are advised to seek treatment from their GP, a medical centre or the Emergency Room of their local hospital.

The Exposure Phoneline is operated by The Albion Centre with funding provided by NSW Ministry of Health.

Calls to the Exposure Phoneline are answered via a paging service. You will be called back by one of a team of clinical consultants and medical officers on duty between 7am to 11pm who can provide expert advice for the person at risk and/or their supervisor or treating medical officer.

We aim to return each call within 20 minute timeframe. The nurse or doctor returning your call will assess the situation and provide appropriate information.

Calls between 11pm to 7am will be referred to the on-line self-assessment tool, the Blood and Body Fluid Exposure Self-Assessment, see below link.

The team is able to provide:

  • Risk assessment
  • Management strategies
  • Documentation
  • Prophylaxis information
  • Support
  • Referral (a database of regional services is available for referral purposes)

The Exposure Phoneline does not replace local workplace management protocols of occupational exposures. Its aim is to supplement and provide support information as an adjunct to existing local systems dealing with needlestick injuries and exposure to blood and/or body fluids.

NSW Phoneline statistics

The most commonly reported occupational groups are nurses and dental staff. The majority of these calls come from Local Health District Services of high HIV and hepatitis C prevalence, namely the Sydney metropolitan areas.

Most calls are reported to a local system and the reason for calling the Exposure Phoneline is usually for further advice and reassurance, as the local referral person may not feel adequately up-to-date with the latest management strategies for needlestick, blood and body fluid exposures.

Calls are received from both the public and private health sectors.

Routine patient care and cleaning are the most common situations where needlestick injuries are reported to the service. Invasive procedures such as injections, suturing and venepuncture are the most commonly reported as associated with injury. The HIV and hepatitis status is not known for the vast majority of contact patients. Where known, exposure to hepatitis C is the most frequent disease known.

Infection Control training and education options are available through the Albion Centre Education Unit, phone 02 9332 9720 or education@thealbioncentre.org.au

References and Resources (PDF)

Posters

A4 size posters promoting the service for eligible NSW workers are available and can be obtained, free-of-charge by emailing info (at) thealbioncentre.org.au.