• Monday, Wednesday, Thursday and Friday 9am – 4pm
  • Tuesday 2pm – 4pm
  • Saturday/Sunday 9am – 8pm
  • Public Holidays Closed

If you call outside of these hours and need to access PEP – please attend your local emergency department. As you have 72 hours to start PEP – you can also wait till the line re-opens and make your call then.


HIV PEP (Post Exposure Prophylaxis) is an emergency treatment that may reduce the chance of getting HIV if you have been exposed. It is a course of anti-HIV medications taken over a four week period. PEP is only prescribed where the risk of contracting HIV is high.

For PEP to work it needs to be started as soon as possible after exposure – and definitely within 72 hours. If you think you’ve been exposed to HIV in the last 3 days, call the PEP Hotline as soon as possible. You can find out if you’re eligible for PEP and where you can get it.

The PEP Hotline is not an information line for general questions about HIV or AIDS. For general and/or non-urgent, HIV Information, call the HIV Information Line.

The HIV PEP Hotline is a service offered in partnership with St Vincent’s Hospital that provides information, assessment and a referral service for people from NSW who believe they may require HIV PEP following a possible high risk exposure to HIV.

PEP is also available at most sexual health clinics or in the accident and emergency sections of most public hospitals.

PEP is NOT a substitute for safe sex – using condoms is always the best method of prevention.